“Vanguard has been a trusted partner of Enerplus for over 3 years. Some of the major milestones that have been achieved are significant cost savings month after month, customer satisfaction and high quality end user support. Prior to a dedicated managed service it was up to the Service Desk team to manage the bill and rate optimization, support, procurement, training, etc.. This was proven to be unsuccessful as the resources did not have the proper skill set or time that is required for the ever emerging demands.

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I reached out to Vanguard as I had experience working with their resources in the past and the benefits of this partnership were instant. We are looking forward to working with Vanguard for many years to come on some of the exciting activities such as mobile security road mapping and mobile device management solutions.

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I would highly recommend Vanguard to any client.”

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Aaron Slater
IT Team Manager

“Early in 2014 we were having issues with connecting to our local server as well as the printers. Mayekawa as a company has a contracted IT person out of our head office in Vancouver. The distance is just too great, and we had been looking for a local Calgary company for a while but with no success. We received a flyer in the mail from Vanguard, and decided to give them a try. We were treated very well right from the initial call to dispatch, through setting up the account, and finally the first service call. We were very impressed from the very start to the present time. Mayekawa is a service based company in Calgary so I understand the importance of quality service and we have received nothing but quality service from Vanguard Tech Services. One of the biggest attributes that Vanguard brings to our facility is that they fix what we ask, but at the same time look around to see if there are other problems or ways of improving the system. My staff and I appreciate the professionalism that Vanguard brings every time that they are required, as our computer skills and knowledge of computers is limited. We will continue to user Vanguard well into the future.”

 

Doug Scott
Western Region Service Manager

“Being a client of Vanguard Tech Services has been a wonderful experience from the beginning. We found Vanguard online while looking for a new IT provider. We decided to give them a shot. We were very surprise at the level of service we received. Vanguard had dispatched a service tech to our business right away to discuss our options. The technician that arrived was professional, friendly, knowledgeable, and understood our business needs. After hearing what Vanguard had to say and suggestions they made we decided to have them provide us with their fixed rate managed IT service plan. We saw results right away! Our end users had support when needed, our typical issues that we had went away from the back end proactive management, and we had all around peace of mind that our IT needs where taken care of. Since then we now have Vanguard backing up our data to the cloud and working closely with us on many projects. If your company is looking for a managed IT solution, Vanguard should be your first choice.

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Lastly, we want to personal thank Vanguard for all their support and guidance over the years. We look forward to working closely for many years to come!”

 

Mark Tatem
Business Owner

“Synergie Hunt International is a company based out of Montreal Canada with remote support to our Calgary office. During an office migration we were in need of an IT company that could work closely with our IT department in Montreal. We needed an IT provider to perform an office migration after hours, as well support our end users along the way. After contacting Vanguard Tech Services, we were immediately impressed with the professionalism, responsiveness, and expertise. Vanguard Tech Services was able to migrate our office location twice without any issues, while supporting our end users during the transition. Vanguard’s service was accommodating to all of our needs, they consistently provided updates, and visibility along the way. Once the project was over Vanguard followed up multiple times to ensure a smooth transition. Whenever there is an issue in Calgary moving forward, Vanguard is who we rely on. We highly recommend Vanguard to companies looking for an IT provider.”

 

Judy Tidlund
Regional Manager

“We have been with Vanguard Tech Services for a little over a year now after having a less than a positive experience with a previous service provider.

When we call Vanguard, their response time is quick and we are never kept waiting for a long period of time. Vanguard Techs are extremely reliable and knowledgeable and they have never left our offices without finding a resolution to our problems.  When we first signed with Vanguard, they performed a complete analysis on our system and needs and assisted us with setting up a customized plan that completely suits our needs.

When IT problems transpire, Vanguard Tech is very quick to respond with positive results that keep our systems running smoothly and systematically. Their customer service is second to none and they are a valued service provider to our business. I would highly recommend this company.”

 

Leianne McNair
Finance Manager

“Over the last several years we have been working closely with Vanguard Tech Services for our IT needs. Not only does Vanguard show up right away and fix our issues, but they also give us guidance on where we need to go in the future. Vanguard technicians are extremely bright, intelligent, and go over and above every time. Working withVanguard has been a great experience! When our business needs IT help we call Vanguard.”

 

John Peters
Business Owner